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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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R A Hernandez

May 18, 2026

5  out of  5
rating by R A Hernandez
"Had a great visit with the State Farm Team off Thousand Oaks near Jones-Maltsberger today. Rick Torres was super personable and helpful in trying to save me some money on the vehicle insurance, kids knows his stuff. Mr. H or Robert helped me through the homeowners insurance. Robert has super knowledge of the home insurance coverages and all their details. I spent a good hour and a half and was pleased with the results. Thank you Rick and Robert for your help today it was a good experience. I could say great experience, but who likes to pay for insurance. RAH"
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Rosemary Hensley-Robledo

May 5, 2026

5  out of  5
rating by Rosemary Hensley-Robledo
"Very professional people."
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Pamela Ayon

May 3, 2026

5  out of  5
rating by Pamela Ayon
"So happy to have come across such a great Insurance Agent!"
We responded:
"We’re pleased to know that you were taken care of! Your feedback means a lot to us."
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Jade Stubblefield

May 1, 2026

5  out of  5
rating by Jade Stubblefield
"Very smooth and easy process to get insurance here. Thank you to Rep Jagr."
We responded:
"We’re grateful for your comments! It’s great to know that Jagr provided excellent support throughout your insurance setup."
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Gary Alexander

April 28, 2026

5  out of  5
rating by Gary Alexander
"Jagr did a great job saving us money on our auto. He spent a lot of time with us and got us the best deal he could! Great job Jagr!"
We responded:
"We're happy that we were able to help you save money! Thank you for your trust!"
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Maria Rodriguez

April 28, 2026

5  out of  5
rating by Maria Rodriguez
"I was completely new to the life insurance world and Jagr cleared all my doubts and answered all my questions. He was super patient and knowledgeable, and helped me find the best deal for my auto insurance as well! So if you need help with all things insurance, Jagr is your guy!"
We responded:
"We appreciate your feedback! Glad to hear Jagr was patient and helpful with your life and auto insurance!"
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Rebekah McDermott

April 28, 2026

5  out of  5
rating by Rebekah McDermott
"Such a great office for State Farm! Jagr was particularly wonderful with helping me through my auto and renters policies. I will be calling back soon to get life insurance as well."
We responded:
"Thank you for the great feedback! We're glad Jagr could help with your policies and look forward to assisting you with life insurance soon."
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Marti

April 25, 2026

5  out of  5
rating by Marti
"Jagr with Torres Insurance really took care of me, helping me find a fantastic bundle for my house and truck. I feel so relieved knowing I'm protected around the clock. They worked hard to find me the best price, and their kindness and support truly stand out. Every time I talk to them, I feel like I'm chatting with family. Thanks, Jagr!"
We responded:
"Thank you for your kind words! We’re glad Jagr could help you find the perfect bundle and provide support that feels like family. We appreciate your trust and are always here for you!"
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Megan Toms

April 21, 2026

5  out of  5
rating by Megan Toms
"Jagr assisted me with my renters insurance and was extremely helpful! He got me the best price, very nice and did everything he could to help me find the best plan! He was absolutely wonderful and I will definitely be going back to him if I need further assistance with my insurance!"
We responded:
"We're happy that Jagr was able to take care of your insurance needs! Thank you for your feedback!"
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Michael Vasquez

April 20, 2026

5  out of  5
rating by Michael Vasquez
"Best customer service ever!"
We responded:
"We appreciate the support. Thank you for your trust!"
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Maria Diaz

April 15, 2026

5  out of  5
rating by Maria Diaz
"Had a great experience working with Rick Torres. He was friendly, patient, and thoroughly explained the details and all my options without making me feel rushed or pressured. I really appreciated how informative and accommodating he was throughout the process. Highly recommend for anyone looking for a smooth and stress-free experience!"
We responded:
"Thank you for your thoughtful review! We're committed to making the process easy and comfortable, and we're happy to hear you felt well supported. Appreciate your recommendation!"
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Yvonne Maley

April 14, 2026

5  out of  5
rating by Yvonne Maley
"Rick was very thorough in explaining my coverage options. I highly recommend him for your insurance needs! He's a top notch agent!"
We responded:
"We appreciate your recommendation! We're dedicated to providing clear guidance, and we're glad we could assist you. Thank you for choosing us!"
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Gerardo Garza

April 1, 2026

5  out of  5
rating by Gerardo Garza
"Amazing service, Jagr worked with me to get me the best rate possible on my new car. Happy to be part of the State Farm family 😁"
We responded:
"Thank you for your kind feedback! We're glad Jagr could help you secure a great rate. Welcome to the State Farm family!"
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Ruben Rodriguez

April 1, 2026

5  out of  5
rating by Ruben Rodriguez
"Great service."
We responded:
"Thank you for your review!"
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Angie Fichter

March 27, 2026

5  out of  5
rating by Angie Fichter
"Great customer service! Jagr was patient and kind with me while trying to figure out the best insurance plan for me."
We responded:
"Thanks for sharing! We're glad to help you find the right plan and support you along the way."
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Mark Whitmer

March 23, 2026

5  out of  5
rating by Mark Whitmer
"The best experience ever"
We responded:
"We’re so happy to know you enjoyed your time with us! Your positive feedback truly motivates our team. Looking forward to welcoming your friends and family in the future!"
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James Segura

March 19, 2026

5  out of  5
rating by James Segura
"Friendly & Knowledge about all my insurance needs."
We responded:
"It’s great to hear that you felt comfortable with our team and confident in their expertise. We’re here to support you whenever needed!"
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Amparo Rivera

March 18, 2026

5  out of  5
rating by Amparo Rivera
"Rick was extremely helpful and kind. He took his time explaining all of my options to me, and made sure I had coverage I was comfortable with. It was always very easy to get ahold of him, and he went above and beyond to make sure I had access to everything I needed. He even came to help install my drive safe and save. Wonderful service!"
We responded:
"Thank you for your kind words! I’m glad we could help you find the right coverage and assist with the Drive Safe and Save installation. Feel free to reach out anytime!"
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Courtney Collins

March 18, 2026

5  out of  5
rating by Courtney Collins
"Rick and his staff are always friendly and helpful. Rick personally cares about the service his policy holders receives and will work with your budget needs to ensure you and your wallet are safe and covered."
We responded:
"Thank you! I’m glad we could provide service that meets your needs and budget. Always happy to assist!"
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ayana brown

March 17, 2026

5  out of  5
rating by ayana brown
"I was looking to bundle my insurance and with Jagr’s knowledge and help, he was able to assist me. Thank you, State Farm."
We responded:
"Thank you for sharing your experience! We're glad Jagr was able to help you find the right insurance bundle. We appreciate your trust in Rick Torres State Farm and look forward to continuing to support your insurance needs!"
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adam sanchez

March 14, 2026

5  out of  5
rating by adam sanchez
"They were awesome people and helped me out by Getting me Great Coverage for what I needed. Would Definitely recommend them!!"
We responded:
"We really appreciate your positive feedback! It’s great to know we were able to assist you in securing the right coverage. Thanks for recommending us – we look forward to helping you again in the future!"
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Anna Kullova

March 12, 2026

5  out of  5
rating by Anna Kullova
"RICK WAS VERY HELPFULL AND FRIENDLY. I RECOMEND ALOT."
We responded:
"Thanks for the great feedback! We’re glad we could help!"
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Andiie Martino

March 1, 2026

5  out of  5
rating by Andiie Martino
"We recently got a new home and, like most people, gathered quotes from several companies. Even after all of that, we still felt unsure about what we were actually getting and whether we were truly protected. Reaching out to Rick was the best decision we made. From the very first conversation, Rick took the time to thoroughly walk us through every coverage option, explaining everything in a way that was clear, patient, and never overwhelming. He made sure we fully understood our policy and felt confident in the choices we were making. Not only did he secure us an incredible rate for both our home and auto insurance, but he also gave us genuine peace of mind — something that’s hard to put a price on. Rick is knowledgeable, responsive, and truly cares about his clients. We walked away feeling informed, protected, and completely taken care of. I cannot recommend Rick highly enough to anyone looking for insurance coverage — you’ll be in excellent hands."
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that we could help guide you through the insurance options and provide clarity during what can often be a confusing process. Ensuring that you feel confident and protected is our top priority, and it’s incredibly rewarding to know that you found peace of mind with your coverage. We truly appreciate your trust and kind recommendation, and we're always here to support you with any future insurance needs. Congrats again on your new home and thank you for choosing to work with Rick Torres State Farm!"
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Rebecca Ponce

February 27, 2026

5  out of  5
rating by Rebecca Ponce
"Rick provided exceptional service by taking the time to thoroughly review my vehicle coverage and carefully explain additional options related to renters insurance and life insurance . His professionalism and attention to detail were greatly appreciated"
We responded:
"Thank you so much for your kind words! Providing clear information and personalized service is very important to us, and I’m happy to hear that it made a difference. Please don’t hesitate to reach out if you have any more questions or need further assistance in the future!"
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Jesus Almanza

February 23, 2026

5  out of  5
rating by Jesus Almanza
"Great service awesome people who take the time to actually help you in person"
We responded:
"We really appreciate your positive feedback! It’s wonderful to know that our team made a difference by offering personal, attentive service. Thank you for choosing us—we’re always here to help whenever you need!"